Patient Bill of Rights

The patient has the right to:

  • Be treated with consideration, respect, and full recognition of dignity and individuality, including privacy in treatment and care of personal needs without discrimination.
  • have health information protected according to Privacy standards and Law.
  • Be fully informed of the current care and any changes made, including termination, regarding the care and treatment to be provided by St. Matthews Community Pharmacy.
  • Receive care appropriate to his/her needs in a timely manner.
  • Receive prompt response to all reasonable inquiries or grievances.
  • Be advised before care is initiated, of the extent to which payment for the organization’s services may be expected from Medicare / Medicaid, insurance, or the client’s liability for payment, billing cycles, or changes in payment.
  • Be informed of any financial benefits when referred to an organization.
  • Be informed of any provider limitations affecting treatment of care.
  • Receive prompt response to all reasonable interruption of service.
  • Be informed of any rights and responsibilities he/she may have in the care process.
  • Receive the information necessary to make decisions regarding his/her care.
  • Accept or refuse any treatment or services, and revoke consent or disenroll at any point in time.
  • A referral if the patient is denied services solely on his or her inability to pay.
  • Voice grievance and recommend a change in policy, service, or staff without fear, reprisal, discrimination, or unreasonable interruption of service.
  • Appeal decisions made by St. Matthews Community Pharmacy concerning patient healthcare. These appeals should be made in writing to the corresponding corporate office.

All patients have the responsibility to:

  • Give accurate and complete contact information, health information and other pertinent items, and to notify St. Matthews Community Pharmacy of any changes in this information.
  • Assist in developing and maintaining a safe environment for patient care.
  • Participate in the development and update of their therapy care plan and adhere to the care plan.
  • Request further information concerning anything they do not understand.
  • Give information regarding concerns and problems they have to a St. Matthews Community Pharmacy staff member.
  • Inform St. Matthews Community Pharmacy if they are in the hospital, or have utilized emergency services.
  • Notify their treating provider of their participation with St. Matthews Community Pharmacy.
  • Submit any forms that are necessary to participate with St. Matthews Community Pharmacy, to the extent required by law.