Your Community Specialty Pharmacy

Specialty Pharmacy Services in LouisvilleYour community pharmacy will provide personalized education on your condition and treatment, provide proper medication administration training, determine insurance coverage and, if available, apply copay cards to lower your out-of-pocket costs.

You will have the convenience of filling your medications at your local Your Community Pharmacy with the pharmacist you know and trust! We will continue to work with your local physicians and local specialist physicians in order to make this process as smooth as possible.

Our entire staff is dedicated to making your experience with Your Community Pharmacy an exceptional one. We share your concern for your health, and we encourage you to call or stop in anytime if you have a question about this new program.

Some Frequently Asked Questions about Our Program

How to place a prescription order?

For your safety and security, we will need to collect several pieces of information to process your prescription order. Our specialty patient care coordinator will contact you or your doctor if we have any questions about the order. Your doctor can submit new prescriptions for your by fax, phone or electronically.

Doctors:
Fax: 1-844-524-4673
Call: 1-844-690-4462

Customers can mail information to the following address:
St. Matthews Community Pharmacy
3922 Willis Avenue
Louisville, KY 40207

How to obtain a refill?

For your convenience, our specialty patient care coordinator will remind you each month so you can pick a good time for your delivery. The patient care coordinator will call you about a week before it’s time to refill your specialty drug. This is also an opportunity for you to ask any questions about your specialty medication, assistance in managing side effects and review guidelines for care.

If you have any questions about your refill you many contact Specialty Services at 1-844-690-4462.

How to check on prescription status?

Patients can call St. Matthews Community Pharmacy Specialty Services at 1-844-690-4462

Information on prescription substitutions?

Your Community Pharmacy will not perform therapeutic substitution without prescriber and patient authorization.

How to determine if the pharmacy is in or out of Insurance/PBM network?

Our Pharmacy is contracted with all the main insurers and benefits vary from patient to patient according to their chosen prescription benefit plan. You can call your insurer to verify eligibility or call our specialty care to determine your network status at 1-844-690-4462.

How to obtain a medication that is not available through St. Matthews Community Pharmacy?

If insurance or PBM requires the medication to be filled at a specific pharmacy, we will complete all necessary information and transfer the prescription to the designated pharmacy. We will contact the provider and patient to let them know where the prescription was transferred.

How to transfer a prescription to another pharmacy?

Your Community Pharmacy will be able to help you transfer your prescriptions from your current pharmacy. If you are out of refills, the specialty pharmacy will contact your doctor to get a new prescription.

How to handle medication recalls?

Your Community Pharmacy will follow policies and procedures for handling recalls of pharmaceuticals due to any voluntary action on the part of the manufacturer, the direction of the Food and Drug Administration, or any other federal, state, or local government agency.

The pharmacist will identify each patient who has received or is receiving recalled medications.

In the event of a recalled, discontinued, expired, damaged, contaminated, unacceptable and counterfeit drug product, the patient and patient’s physician shall be notified immediately. The patient will be given instructions as to the proper disposition of the recalled medications per FDA recommendations available here.

How to dispose of medications?

The U.S. Food and Drug Administration (FDA) provides up to date information in their online guide Disposal of Unused Medicines: What You Should Know. This guide can be accessed through the fda.gov website through the "Safe Disposal of Medicines" link.

Patients can also follow any specific disposal instructions on the drug label or patient information that accompanies the medication. Do not flush prescription drugs down the toilet unless this information specifically instructs you to do so.

Take advantage of community drug take-back programs that allow the public to bring unused drugs to a central location for proper disposal. Call your city or county government's household trash and recycling service (see blue pages in phone book) to see if a take-back program is available in your community. The Drug Enforcement Administration, working with state and local law enforcement agencies, is sponsoring National Prescription Drug Take Back Days throughout the United States.

If no instructions are given on the drug label and no take-back program is available in your area, throw the drugs in the household trash, but first:

  • Take them out of their original containers and mix them with an undesirable substance, such as used coffee grounds or kitty litter. The medication will be less appealing to children and pets, and unrecognizable to people who may intentionally go through your trash.
  • Put them in a sealable bag, empty can, or other container to prevent the medication from leaking or breaking out of a garbage bag.

Additional tips:

  • Before throwing out a medicine container, scratch out all identifying information on the prescription label to make it unreadable. This will help protect your identity and the privacy of your personal health information.
  • Do not give medications to friends. Doctors prescribe drugs based on a person's specific symptoms and medical history. A drug that works for you could be dangerous for someone else.
  • When in doubt about proper disposal, talk to your pharmacist.
  • The same disposal methods for prescription drugs could apply to over-the-counter drugs as well.
How to handle adverse reactions?

An adverse reaction is defined as any unpredictable, unintended, undesirable, and unexpected biological response that a patient may have to medications. Based on published literature such as ‘‘The Physician’s Desk Reference’‘, Your Community Pharmacy considers the following to be adverse reactions to the medications supplied by the pharmacy:

  • Headache, tremors, dizziness; muscle spasms, confusion.
  • Nausea, vomiting, diarrhea;
  • Skin rash or flushing.
  • Hypotension, Hypertension, arrhythmia, tachycardia, or bradycardia;
  • Shortness of breath, dyspnea, or respiratory depression.

In the case of an adverse reaction the patient can contact Your Community Pharmacy or his/her prescribing physician to report the reaction. If reported to Your Community Pharmacy the pharmacist will immediately contact the patient’s physician, report the adverse reaction(s), and obtain instructions from the physician who may involve discontinuing the medication, or modifying the dose.

How to report concerns or errors?

You may lodge a complaint or error without concern for reprisal, discrimination, or unreasonable interruption of service. To place a grievance, please call 502-690-4462 and speak to customer services. If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal grievance, in writing and forward it to the Governing Body. You can expect a written response within 14 working days or receipt.

You may also make inquiries or complaints about this company by calling the state Board of Pharmacy at 502-564-7910 or email them at pharmacy.board@ky.gov and/or Medicare at 1-800-MEDICARE and/or the Accreditation Commission for Health Care (ACHC) at 919-785-1214.